If you find that our company has one of the following situations in the technical service process, you can file a complaint:
Our company's technical support engineers have a bad attitude and are mutually recommended;
No one answered the service call;
During the working hours, the phone is not answered at the specified time;
The problem is delayed and cannot be resolved.
For related complaints, we will have an independent department to deal with and follow up. After the investigation is clear, the complained technical engineer or department will be dealt with accordingly and give you a reply. You can make a complaint through the following channels:
Customer service manager complaints： 0755-23288740
Message feedback: complain directly in the message feedback column on our company website
If the customer service manager has not yet resolved or has not received a reasonable response and explanation, he can directly complain to the general manager.
